Refund policy

Fortune Tail Returns & Refunds Policy

We want you and your cat to be happy with your Fortune Tail purchase. If something isn’t right, please contact us and we’ll do our best to make it right.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery.

To be eligible for a change-of-mind return, the product must be unopened, unused, in its original packaging and in a condition suitable for resale.

Please contact us before returning any item. Returns sent without first contacting us may not be accepted.

Customers are responsible for the cost of return shipping for change-of-mind returns. Original shipping charges are non-refundable.

Once we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Opened Cat Litter

For hygiene and product integrity reasons, we generally cannot accept change-of-mind returns for cat litter that has been opened or used.

This does not affect your rights under the Australian Consumer Law if there is a problem with the product.

Damaged, Incorrect or Faulty Products

Please inspect your order when it arrives.

If your order arrives damaged, leaking, incorrect, incomplete, or you believe there is a problem with the product, please contact us as soon as reasonably possible with your order number, a description of the issue and, where appropriate, photos showing the problem.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Where appropriate, we may offer a replacement or refund without requiring heavy cat litter to be returned to us.

If a return is required for a product that is confirmed to have a problem, we will cover or reimburse reasonable return costs where required under Australian Consumer Law.

Refunds

Once an eligible return has been received and inspected, approved refunds will be processed to the original payment method.

Please note that your bank or payment provider may require additional time to process and display the refund.

Australian Consumer Law

Our returns policy is in addition to, and does not exclude, restrict or modify, any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Contact Us

To request a return or report a problem with your order, please contact us through the contact details provided on our website and include your order number.